ShiftCare vs. Connecteam
Connecteam helps you manage your workforce, but how does it compare to our care management software, ShiftCare?
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Selecting the Ideal Workforce Management Software
Workforce management software can support you in reducing the time spent on admin work while driving a higher quality of care. It will streamline your scheduling, invoicing, and care documentation processes, and make compliance easier.
The right software will benefit your caregivers and patients as well as your care agency. Your team will have greater control over their schedules and a better system for accessing and creating care notes. And your patients will appreciate improved communication and more personalized care.
With many management software solutions on the market, it can be hard to know which one will best meet your needs. That’s why we’re breaking down the differences between the workforce management software Connecteam and our own care management software, ShiftCare.
Read on as we compare the two, so you can find the best management tool for your care business.
What Is Connecteam?
Connecteam is an employee management software that helps businesses with scheduling staff, internal communications, and team training.
It targets all company sizes and industries, and as such, does not offer care-specific features. However, it comes with several useful tools for managing shift workers, including time-tracking and open shifts that employees can claim.
The mobile app facilitates team communication, with auto-generated birthday messages, anonymous surveys, a company news feed, and a secure chat for one-to-one discussions.
You can also customize forms and checklists so your care team can create accurate shift records and care notes.
What Is ShiftCare?
ShiftCare’s care management software supports home care, home health, and assisted living providers in scheduling their teams, managing care plans and documentation, generating invoices, communicating with patients, ensuring compliance, and more.
For care providers, ShiftCare stands out for its:
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Intuitive scheduling tools
Drag and drop team members to build group, recurring, and individual shifts. Hone in on individual care workers' or clients’ schedules to check the finer details, or zoom out for the bigger picture. Team members’ availability will be instantly updated, plus you can use the Job Board to advertise and fill new shifts.
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Features designed with care businesses in mind
Care goals, care note templates, and auto-generated invoices for insurers: ShiftCare’s care-specific features support your team in providing quality, personalized care. HIPAA compliance is also baked into ShiftCare.
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Companion apps
While your back-office team uses the ShiftCare web app to schedule, invoice, and check shift records, your caregivers need different tools. They can use the mobile app to check their schedule, view and add care documentation on the go, and record their shift times and expenses. As for your patients and their approved loved ones, they can access the ShiftCare Connect web portal for updates on the patient’s care, billing information, and more.
ShiftCare vs Connecteam: Feature Comparison
| Feature | Connecteam | ShiftCare |
|---|---|---|
| Country | Global | Canada, USA and Australia |
| Price | Freemium; basic account packages from $30/month | From $9 user / month |
| Free Trial | ||
| Family & Friends Portal | ||
| Job Board | ||
| App For Caregivers | ||
| Auto-Generated Reports | ||
| Suggested Capacity | 1-10,000 | 5-500 |
| Scheduling | ||
| Employee Certification Management | ||
| Digital Documentation | ||
| Client Invoice Generation | ||
| Record Expenses, e.g. mileage | ||
| Accounting Integration | Quickbooks | Xero, MYOB, ADP, Quickbooks/KeyPay, and others |
| Surveys and Quizzes | ||
| Badges For Users | ||
| Automated birthday/anniversary celebration posts | ||
| Notes | ||
| Custom Forms | ||
| Timesheets & Payroll |
Disclaimer: This comparison is based on publicly available information and customer feedback as of October, 2023. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from Connecteam. Their name is used strictly for comparative purposes. If you represent Connecteam and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
Which Workforce Management Tool is Best for Care Agencies?
Both Connecteam and ShiftCare will help you schedule your team and review their shift records.
Connecteam specializes in workforce management and offers a host of engagement-oriented features. These include automated celebration posts and customizable badges to recognize high performers. You can also use Connecteam to build training courses for your team, with the ability to upload key documents and create quizzes.
In addition to its workforce management features, ShiftCare boasts care-specific features such as customizable care note templates and HIPAA-compliant care document sharing. You can also use ShiftCare to auto-generate client invoices in bulk, record and invoice expenses such as gas, and share updates with clients’ loved ones.
Plus, ShiftCare has an extensive range of software integrations so you can simplify your accounting and payroll processes.
Any questions?
Is ShiftCare better than Connecteam for home care?
ShiftCare is likely the better fit if you need software built specifically for home care operations. It combines workforce tools with client records, care plans, visit documentation, invoicing and family access. Connecteam may be more suitable if your main priorities are staff scheduling, time tracking, training and team communication.
How much do ShiftCare and Connecteam cost?
ShiftCare and Connecteam use different pricing structures, so the cheaper option depends on your team and required features. ShiftCare charges according to its selected care software plan and billing model. Connecteam offers separate operations, communications and HR hubs, with costs varying by plan, billing frequency and team size.
What is the main difference between ShiftCare and Connecteam?
The main difference is that ShiftCare is designed around managing care services, while Connecteam is a general employee management platform used across many industries. Both offer workforce tools, but ShiftCare also supports client-focused workflows such as care planning, visit documentation, invoicing, incident management and family communication.
Is ShiftCare or Connecteam easier to use?
Neither platform will be easier for every team because they support different types of work. Connecteam may feel straightforward for general staff scheduling and communication, while ShiftCare keeps caregiver and client workflows together. Test common tasks with both office staff and caregivers before deciding which interface suits your agency.
Does Connecteam have care management features?
Connecteam offers tools that care organizations can use, including scheduling, time tracking, forms, checklists, training and staff communication. However, it is primarily a workforce management platform rather than dedicated care management software. Confirm whether it supports every client, documentation, billing and compliance workflow your agency requires.
Can I switch from Connecteam to ShiftCare?
Yes, you can switch, but the migration process will depend on the data available for export and import. Review employee records, client details, schedules, timesheets, forms and documents before moving. Test a sample migration, verify historical records and permissions, and train staff before choosing the final changeover date.
Which is better for a small care agency: ShiftCare or Connecteam?
ShiftCare may be better for a small agency that wants workforce and client care workflows in one system. Connecteam may suit a team mainly needing employee scheduling, time tracking, communication and training. Compare the full cost and required features, since the least expensive entry plan may not cover every operational need.