Each year, the National Disability Insurance Agency (NDIA) conducts its Annual Pricing Review to help keep NDIS pricing arrangements up to date, in line with rising costs, industry data and public sentiment.
On July 1, the new NDIS price guide for 2025-26, as well as several other key changes, came into effect. As a provider, this means making a few changes to your pricing structures and invoicing processes moving forward.
To help, we’ve put together this article that provides a broad overview of the changes in the pricing arrangement guide before breaking down exactly what they mean for you.
We also take the opportunity to outline how to invoice under NDIS billing updates in Australia and how you can adapt and streamline your billing practices using technology moving forward.
So, let’s get into it.
A brief overview of NDIS pricing updates in 2025
As mentioned, the governing body of the NDIS regularly conducts these pricing reviews annually and as needed throughout the year. These are the results of the latest review.
- Some services, including Physiotherapy, Dietetics and Podiatry, have had their price caps trimmed by a small amount between $5 and $10.
- Other support services, such as Psychology, have had their price caps slightly increased.
- Pricing for Physiotherapy and Psychology services has also been standardised around the country to help remove variations from state to state.
- Pay rates for support workers have increased in line with the national wage increase. To compensate, funding for these support services has also increased, ensuring participants don’t lose out.
What about changes in line items and support categories?
As well as the NDIS billing updates, several legacy line items have also been removed from use, and many others have been updated to better reflect the services they offer.
Likewise, the NDIA also introduced 23 new Intensive and Complex Behaviour support categories to help provide better care to participants with greater requirements. Several support categories have also been amalgamated or streamlined to make things easier for providers.
We’ve broken down the Top 10 Things to Review for the new NDIS Price Guide, including a checklist with tasks to complete and steps to consider to ensure you’re up-to-date.
For a complete breakdown of all NDIS billing updates in Australia, download the NDIS Pricing Arrangements and Price Limits Guide for 2025-26.
How to invoice under NDIS pricing updates and ensure you stay audit-ready
The best thing to do to start is read over the NDIS pricing arrangement guide we linked above and get a clear understanding of exactly how each of these changes affect your business.
Once you’ve done this, it’s a matter of updating the relevant prices on your service list to reflect these changes, as well as adjusting pay rates for support workers and team members.
As for your participants, their care plans should be automatically updated to reflect the increases in funding, so there’s nothing you should need to do there.
Next, it’s important to make sure that all your item codes are updated and you’re using clear and descriptive language for all services on your invoices. With the recent crackdown on vague invoices by the NDIA, this is an important step to help remain compliant.
All supporting documentation should also be updated to reflect these changes too, such as care plans and progress notes.
Finally, the best way to ensure you’re always audit-ready is to conduct your own self-audits at regular times throughout the year, and keep on top of any new NDIS invoicing changes as they come about.
What role can NDIS software play in navigating these pricing updates?
If you’re still invoicing and keeping records using manual systems like Word, Excel or Google Docs, then this is for you.
With the right care management and invoicing system, updating your pricing, line items and support categories could be as simple as the click of a button.
Imagine having complete confidence that these NDIS invoicing changes have been reflected across your entire operation, and nothing has been missed along the way.
In fact, some of the best care management solutions even make all these changes automatically for you.
Sounds too good to be true, right?
Well, that’s exactly what ShiftCare can do for you.
ShiftCare is designed to streamline NDIS pricing updates in 2025 and beyond for your business
More than just a care management solution, ShiftCare makes working with NDIS invoicing changes as simple as possible.
With our software’s integrated and intuitive invoicing features, NDIS pricing is automatically updated in line with the pricing arrangement guide, so you can always be sure that you’re charging the right amount. Plus, all services are matched to client agreements, meaning that should you be audited, everything will add up as expected.
ShiftCare also integrates effortlessly with most leading accounting software solutions, including MYOB and Xero, so you can easily generate and process invoices without having to enter the same data into multiple systems.
This means you can spend less time on finances and paperwork and leave more time for what truly matters.
It’s NDIS billing made simple – the ShiftCare way.
Learn why ShiftCare is the ultimate pricing and invoicing companion for your NDIS business
ShiftCare is an easy-to-use care management platform designed to streamline day-to-day operations and reduce administration burdens for NDIS providers, as well as Aged Care and Disability Support services.
Boasting powerful and intuitive features, ShiftCare offers key solutions to improving care management, rostering, HR, invoicing, NDIS compliance and so much more, enabling you and your team to focus on delivering a higher standard of personalised client care.
So, if you’re looking for the right invoicing software to help navigate the new NDIS price guide for 2025 and beyond, ShiftCare has got you covered.
Start free trail or get in touch with our team today to discover how ShiftCare can revolutionise your care management and give you back more time for what truly matters.
