Home Care Software Pricing for Canadian Agencies
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We’re confident you’ll see the value in ShiftCare as soon as you start using it. To see the difference it makes for yourself, sign up for a free 7 day trial.
How many staff do you have?
Staff = admins + care workers
All of our plans fees start with a minimum of 5 staff.
Basic
Best for small care teams starting digital operations
$9.00
per user
45
per month
Month to month
- Rostering & Scheduling
- Timesheet & Payroll
- Staff Mobile App
- Admin Mobile App NEW
- Offline Mode NEW
- Progress Notes & Task Management NEW
- Geofenced shift clock in/out for staff
- Staff Onboarding & Document Management NEW
- Reporting & Insights
- Accounting, Payroll, and HR Tool Integrations
- Support for Single or Multiple Tax Rates NEW
Ideal for solo providers or small teams wanting to digitise scheduling and compliance basics.
Professional
Built for growing care organisations
$15.00
per user
75
per month
Month to month
Everything in Basic, plus...
- Bulk Invoicing
- Smart Carer Matching NEW
- Advertise Vacant shifts with Job Board
- Automated Invoice Reminders
- Insights Dashboard
- Advanced Business Reporting
- Team Messaging NEW
- Automated document expiry reminders
- Mileage Tracking
Designed for scaling providers who need streamlined rostering, billing, and team communication.
Most popular
Premium
Perfect for advanced automation, compliance & visibility
$25.00
per user
per month
Month to month
Everything in Professional, plus...
- Care Plans & Goals NEW
- Advanced Incident Management
- eMAR Medication Tracking NEW
- Funds Management & Balance Alerts NEW
- Family Access Portal
- Custom Forms
- Quotes & Service Agreements
- One-Click AI summaries NEW
- Multiple Facilities and Services
Perfect for organisations needing advanced compliance, medication tracking, and client transparency.
Custom Pricing
Pay by user or by number of clients
Everything in Premium, plus...
- Leave Management
- Locations & Account Hierarchy
- Franchise Group Configuration
- Custom Implementation & Open API
- Single Sign-On (SSO) NEW
- Dedicated Customer Success Manager
- 24/7 Support (Chat, Email, & Phone)
Ideal for national providers or franchises managing large teams and multiple business units.
Basic
Best for small care teams starting digital operations
$8.00
per user
40
per month
Billed yearly
- Rostering & Scheduling
- Timesheet & Payroll
- Staff Mobile App
- Admin Mobile App NEW
- Offline Mode NEW
- Progress Notes & Task Management NEW
- Geofenced shift clock in/out for staff
- Staff Onboarding & Document Management NEW
- Reporting & Insights
- Accounting, Payroll, and HR Tool Integrations
- Support for Single or Multiple Tax Rates NEW
Ideal for solo providers or small teams wanting to digitise scheduling and compliance basics.
Professional
Built for growing care organisations
$13.00
per user
65
per month
Billed yearly
Everything in Basic, plus...
- Bulk Invoicing
- Smart Carer Matching NEW
- Advertise Vacant shifts with Job Board
- Automated Invoice Reminders
- Insights Dashboard
- Advanced Business Reporting
- Team Messaging NEW
- Automated document expiry reminders
- Mileage Tracking
Designed for scaling providers who need streamlined rostering, billing, and team communication.
Most popular
Premium
Perfect for advanced automation, compliance & visibility
$20.00
per user
per month
Billed yearly
Everything in Professional, plus...
- Care Plans & Goals NEW
- Advanced Incident Management
- eMAR Medication Tracking NEW
- Funds Management & Balance Alerts NEW
- Family Access Portal
- Custom Forms
- Quotes & Service Agreements
- One-Click AI summaries NEW
- Multiple Facilities and Services
Perfect for organisations needing advanced compliance, medication tracking, and client transparency.
Custom Pricing
Pay by user or by number of clients
Everything in Premium, plus...
- Leave Management
- Locations & Account Hierarchy
- Franchise Group Configuration
- Custom Implementation & Open API
- Single Sign-On (SSO) NEW
- Dedicated Customer Success Manager
- 24/7 Support (Chat, Email, & Phone)
Ideal for national providers or franchises managing large teams and multiple business units.
| Care & Client Management | |
|---|---|
Minimum Number of Staff  Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients |  |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEWClient daily goals are viewable, but only the admin can edit them. |
 |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Team AvailabilitySee who's available when with a clear overview of schedules and planned leave. |
|
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Accounting Integrations | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* | |
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEWClient daily goals are viewable, but only the admin can edit them. |
|
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Team AvailabilitySee who's available when with a clear overview of schedules and planned leave. |
|
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Accounting Integrations | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* | |
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEWClient daily goals are viewable, but only the admin can edit them. |
|
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Team AvailabilitySee who's available when with a clear overview of schedules and planned leave. |
|
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Accounting Integrations | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* | |
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
50 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEWClient daily goals are viewable, but only the admin can edit them. |
|
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Team AvailabilitySee who's available when with a clear overview of schedules and planned leave. |
|
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Accounting Integrations | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* | |
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
Savings Calculator
Still unsure? We surveyed 50 business owners using ShiftCare to find out just how much time and money they’ve been saving using our software. Have a look for yourself.
Savings Calculator
For a smooth transition
Onboarding Packages
Frequently asked questions
How do I start using ShiftCare?
Simply start your 7-day free trial. At the end of your trial, select the plan most suitable to your requirements and enter your payment information.
What type of support will I receive and what hours are the support team available?
You will receive access to our Knowledge Base which contains a wealth of information about our features. If by chance you don’t find what you are looking for, simply send an email to our support team for a quick response.
You can reach out to our awesome support team using the little blue chat button on the bottom right-hand side of your ShiftCare screen during the following times (AEST):
Monday to Friday 8 am – 8 pm
Saturday 9 am – 6 pm
Sunday 9 am – 4 pm
Can I request training for my team?
You can access all training material – Knowledge Base and videos through our help section. This is accessible directly through your account. We also have a YouTube channel where you can watch the latest webinars we’ve recorded.
How secure is ShiftCare with data safety and backups?
Very secure! The ShiftCare desktop & mobile app are hosted in an enterprise-grade hosting facility in Australia with AWS (Amazon Web Services) hosting. AWS is used by the biggest tech companies such as Netflix, Facebook, Airbnb and BBC so you are in safe hands. And backups are completed on a daily basis.
Do you charge additional fees per client added to the system?
No, and every account comes with 900 active clients. If you need an increase in your client limit, you can request it with our sales team.
Can I download my data?
Yes, of course. You can download your data anytime whilst you have an active account. All data is downloadable in CSV format.
What happens when I get more staff or someone leaves?
ShiftCare makes growing your team, or downsizing really easy.
Simply go to your subscription page and increase/decrease the number of staff licenses accordingly.
If a staff member leaves you can simply archive this person and replace them with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
What happens when one of my staff leaves?
Simply archive this staff member and replace then with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
How will I be billed for ShiftCare's software and app?
Once your free trial ends, you will need to set up an account with ShiftCare and add your credit card details to the payment system. The card will automatically be debited monthly/yearly based on your subscription term.
Is there a cost for sending emails or SMS messages?
Emails are free of charge and SMS are charged at $0.10 per sms. SMS are charged at the end of your billing month.
Do admin users/managers get charged and is everyone on the same subscription across the account?
Yes, admin users / managers are counted in the number of staff licenses and the subscription cost applies to the whole account so whichever plan you chose, everyone is on that plan.
Is there a minimum cost to use ShiftCare?
Yes, we charge for a minimum of at least 5 staff (also called licenses).
What is your refund policy?
We do not offer refunds for any payments made. You may cancel your subscription at any time, and no further charges will apply for subsequent billing periods. You will remain responsible for all fees and charges incurred during the current billing period, whether on a monthly or annual plan. Upon cancellation, you will retain access to your account and services until the end of the current paid billing period. Any outstanding SMS charges will be due and payable immediately upon cancellation of your account.