The right care management software will help your agency operate more efficiently and effectively. You’ll be able to save time, reduce costs, and provide higher-quality home care services.
But, not all home care software has the same features. So if you want to see the biggest return on investment from your new software, make sure it checks off everything on this list.
Scheduling
Scheduling is at the heart of quality home care services. Recurring and team shift patterns let you schedule more efficiently, while drag-and-drop technology makes building shifts easier.
Being able to toggle between the team and client views of your schedule is essential for avoiding potential errors. For maximum convenience, your home care software should also come with caregiver filtering, staff document expiry notifications, draft schedules, and an option for workers to bid on empty shifts.
Client Services Management
Care plans, goals, and progress tracking will help you manage your patients’ senior and disability care services. And with customizable templates for care notes, your caregivers can write better documentation in half the time.
A progress tab that pulls information from clients’ care notes will give you and your team an at-a-glance understanding of a client’s condition. Add on funds tracking to keep you on top of clients’ spending, so you can respect their budgets while delivering the services they need.
Documentation
Your home care software should let you store, update, and control access to all the documentation required for support management.
This includes client documents, such as care plans, patient notes, and incident reports. But it also includes staff documents, like employment authorization documents or first aid certificates; electronic shift records; and proof of expenses. Document expiry notifications and patient digital signatures will help you avoid errors in your record-keeping.
Caregiver Mobile App
With at-home care services, it’s easy to feel disconnected from your workers and patients. A caregiver mobile app brings you back into contact.
With a mobile app, your team will be able to set their availability, check their shift details, review and upload patient care notes on the go, clock in and out, bid on shifts, and be notified of updates. And since you’re getting information in real time, you’ll be instantly alerted of any issues, whether it’s a staff no-show or a patient being taken to the ER.
Family & Friends Access
A friends and family portal can provide approved family members, support coordinators, and other medical professionals with limited access to a patient’s care details. This will improve care outcomes and help put loved ones’ minds at ease. And compared to manually sharing updates, it also cuts down on your back-office team’s workload.
HIPAA Compliance
This one goes without saying. As well as being secure, your home care software must allow you to control who has access to patient information. You want your staff to be able to view all the information they need for their work, and nothing more.
Reporting
It’s easy to lose sight of the bigger picture when running a busy agency. But with home care software, you can generate reports on team productivity, service bookings, costs, client funds, caregiver skills, and incidents. You’ll have the data you need to see how your agency is performing and if anything’s getting in the way of your growth.
Software Integrations
Ideally, your care management software should integrate with your current accounting, payroll, and billing tools. Integrating software allows you to auto-generate payroll and billing, reducing the likelihood of human error and saving your team time.
Getting Started with Your New Home Care Software
Home care software should make your work easier, not harder. That’s why at ShiftCare, we make the onboarding process as simple as possible.
If you’re a small business just getting started, you can download the software and self-onboard in a matter of minutes. You’ll be creating your first schedule before your coffee’s even had time to cool down.
But if you’re a bigger business or you just want more support, our team is here to help. Pick from our packages for onboarding and ongoing support, and we’ll do the rest.
Plus, we offer a free trial so you can test us out before you commit. Try our home care software for free.
