Don’t worry, you’re not alone.
As with any new business, the key is first understanding that potential customers aren’t just going to come to you, which means you’re going to have to put some time and effort into finding NDIS clients.
But where’s the best place to direct your NDIS client attraction efforts?
And once you do figure out how to find NDIS clients, how do you keep them happy so you can hang onto them long-term?
Here at ShiftCare, we get it – finding and retaining clients is daunting. That’s why we’ve put together a few actionable tips and strategies that you can utilise in your NDIS business to help you grow and succeed.
Essentially, it all comes down to a good combination of marketing, providing high-quality care and having the right tools at your disposal.
Let’s explain.
How to find NDIS clients: 3 simple strategies
As an NDIS business owner, you have goals and ambitions, but none of that matters if you don’t have any clients to help. So, let’s solve that problem for you right now.
Here are 3 simple tips to help you when it comes to finding NDIS clients:
- Optimise your digital presenceYour website and online channels are where the majority of your clients are going to look for you and try to get more information when they first hear about you.
As part of your NDIS marketing, make sure you have clear and consistent messaging across all these channels that outlines in detail what you do, how you help and what makes you different from other providers.
- Perform community outreachYes, while potential clients will eventually look for you online to learn more, they first need to know you exist. You can’t expect your online NDIS marketing to help you unlock how to get NDIS clients all on its own.Introduce yourself and make yourself visible to the NDIS community around you. Connect with practitioners, providers and anyone you think could help you better promote your services and find NDIS participants.
- Encourage word-of-mouthOnce the clients start trickling in, the final piece of the NDIS marketing puzzle is to ask your satisfied clients to let others know about you.People will always take recommendations from someone they trust, making this a super simple way for you to spread your reach organically and find NDIS participants with ease.
So, now you know how to get NDIS clients, how do you hang onto them?
How to retain NDIS clients: 3 quick tips
Finding NDIS clients is a great win in itself, but it doesn’t end there. Once you’ve got them on board, you should be doing everything you can to keep them happy and engaged.
Let’s check out a few key tips and tricks that will go a long way to ensuring ongoing client satisfaction for your business:
- Provide a reliable and exceptional care serviceThe level of care and support you provide to your clients is everything to them.The more you focus on them and demonstrate your dedication to their goals and improving their outcomes, the more they’ll enjoy working with you, and the more you’ll stand out above other providers.
- Systemise admin and complianceAs you know, being an NDIS provider comes with a lot of administration and compliance work.However, building the right admin systems will enable you and your team to be much more efficient in keeping on top of this work and ensure you always have everything you need to provide a high level of care service.
- Get yourself the right care management toolNDIS provider software like ShiftCare can not only help to support your admin and compliance obligations but also help to improve your care delivery as well.You can also use tools like these to better communicate and collaborate with participants, their families and other providers.
This software is the best way to bring the focus back to what matters most – your clients.
What role can ShiftCare play in your client engagement, satisfaction and retention?
If you’re looking for a definitive answer to how to get NDIS clients and retain them, ShiftCare is it.
Why?
Our NDIS provider software has been built with the single purpose of making everything easier for you and your team, so you can spend more time caring for and supporting your participants.
From progress note templates and compliance overviews to AI-driven scheduling, team management and accounting, the intuitive features you’ll find in ShiftCare have each been designed to help ensure high satisfaction levels amongst all clients – ultimately leading to stronger retention rates overall.
In other words, ShiftCare helps you to create a client-first mentality and deliver a great care management service that will enable you to grow your business and help more people.
ShiftCare is the ultimate NDIS provider software to help with your growing business
ShiftCare is an easy-to-use care management platform designed to streamline day-to-day operations and reduce administration burdens for NDIS providers, as well as Aged Care and Disability Support services.
Boasting powerful and intuitive features, ShiftCare offers key solutions to improving care management, rostering, HR, invoicing, NDIS compliance and so much more, enabling you and your team to focus on delivering a higher standard of personalised client care.
So, if you’re still wondering how to find NDIS clients, ShiftCare has got you covered.
Book a demo or get in touch with our team today to discover how ShiftCare can revolutionise your care management and give you back more time for what truly matters.
