From Big to Boutique

Tez recalls the journey from witnessing the rigid, institutionalised approaches of the past to embracing a more flexible and client-centred service model. Early in her career, while working with older adults with complex needs, Tez learned a valuable lesson: the importance of offering clients the freedom to choose, even if it means choosing not to make a choice. This principle has deeply influenced how Full Spectrum Solutions engages with clients and staff, ensuring that services are tailored to the individual's desires and not dictated by a corporate agenda.

Navigating Industry Challenges with Personalised Care

Since its inception just over two years ago, Full Spectrum Solutions has quickly distinguished itself by focusing on areas underserved by other providers. Tez discusses the strategic decision to extend their services beyond the immediate Geelong area to regional areas like Leopold and Lara, where consistent and ongoing support was scarce. This decision not only filled a crucial gap in the regional care ecosystem but also highlighted the company’s commitment to reaching those most in need, regardless of logistical challenges.

Administrative Challenges Faced

Initially, the manual processes for managing shifts and admin were time-consuming and error-prone.“Before using ShiftCare, we were managing all of our rostering in a Word document table and we had a manual case note system, it was horrible”, Tez explains.

This inefficiency became a major hurdle as the company expanded, especially when addressing the logistical challenges of serving remote areas. Seeking a solution, Full Spectrum Solutions required a system that was user-friendly, reliable, and adaptable to both mobile and desktop use. After a thorough evaluation, they chose ShiftCare for its robust features that promised to simplify their complex scheduling needs.

The Impact of ShiftCare on Operations

The adoption of ShiftCare marked a significant turning point for Full Spectrum Solutions. Tez shares how transitioning from manual scheduling and documentation to using ShiftCare’s comprehensive platform has revolutionised their operational capabilities.

“ShiftCare has been instrumental in our growth,” Tez explains. The software has enabled more efficient scheduling, clear communication, and better management of staff across dispersed locations, turning logistical challenges into manageable tasks. "It's easy to use on both phone and computer. Our staff find it very straightforward, and it helps us manage shifts and notes efficiently. It makes it easy to send across case notes and incident reports to Participants families, NDIS or Allied Health therapists who wish to review how a particular shift went" Tez states.

The system has saved approximately 2–3 hours per day on administrative tasks, enhancing both employee satisfaction and client service reliability.

Expanding Horizons and Building Futures

Looking ahead, Tez is enthusiastic about the future of Full Spectrum Solutions. The goal is to not only expand geographically but also deepen the impact of their services, especially in supported accommodation. With a focus on ensuring that clients have real choices about where and with whom they live, Full Spectrum Solutions is setting new standards for what disability support can look like—personal, respectful, and client-focused.

As Full Spectrum Solutions continues to grow and evolve, Tez remains committed to the foundational values that have shaped the company’s success: empowering clients, supporting staff, and continuously striving to improve the quality and accessibility of care. The journey of Full Spectrum Solutions is more than a business success story; it’s a testament to the power of putting people first.