Maximising the ROI of Your NDIS Client Management System

Asha Neil

Written on 16 February, 2023
Carer looking after a person with a disability
NDIS plan management software offers many benefits for support coordinators, plan managers and disability support providers. Like all tools, a strategic approach will help you see an even bigger ROI.

Aligning Your NDIS Software With Your Business Objectives

NDIS plan management software can transform your business. To see the biggest benefits, however, you should integrate it with your core business goals and strategy.

Perhaps your main objective is efficiency and reducing administration time. Maybe it’s growth and finding a way to manage an increasingly large team. Or it could be building a friendly team to attract NDIS participants.

Let’s take the last one as an example. The National Disability Insurance Scheme has rigorous requirements, so you might prioritise NDIS plan management software that improves the experience of NDIS participants (as well as helping you spend less time claiming invoices). You could also look for client-focused features that give a personal touch, such as a client portal that allows NDIS participants to request their preferred caregivers. 

No matter what your business objectives are, the important thing is to understand how your NDIS client management system fits into it. 

How to Measure the ROI of Your NDIS Plan Management Software

Measuring the ROI of your NDIS plan management software can seem challenging. However, there are steps you can take to measure its impact easily and efficiently.

We’ve already talked about understanding your objectives and how your software plays a role in achieving them. Now, it’s time to decide the metrics you will use for this. Make sure they’re specific and measurable. 

For example:

  • Time spent on key admin tasks such as rostering and invoicing

  • Reduced travel expenses through more efficient rostering

  • Fewer no-shows and/or shift swap requests 

Next, you need to track and measure this metric. Try to reach an average measurement based on a reasonable period of time, e.g. a month, rather than one week or day. Take an initial measurement, either from before you adopted the new system or from the last month.

Then, you should set a date to measure the metric again and compare your data sets. It’s a good idea to take monthly measurements but wait until the three-month or six-month mark to compare. This will give you hard numbers with which to evaluate the ROI of your systems.

Before you dig out your calculator, check to see if your software will automatically generate reports for you. You may find you already have all the data you need to track your ROI.

Improving the ROI of Your NDIS Plan Management Software

You know what you want to achieve with NDIS plan management software. You understand how to calculate the ROI. But how can you maximise it? 

Let’s break down the steps you can take to see even bigger benefits from your client management system.

1. Know All Its Features

It’s easy to overlook a valuable feature of your NDIS software. Set aside an hour or two to fully explore what it can do. You could check the publisher’s YouTube channel and help centre, as well as their blog, for guides. 

2. Create Systems That Work for Your Organisation

There are numerous processes that you can use NDIS plan management software to optimise, from creating progress notes templates to matching clients and support workers. However you decide to do this, make sure that it benefits your workforce. 

Don’t just use a new system because it is available. Instead, focus on systems that either integrate with your existing workflow, allow you to better manage processes or have other clear benefits.

3. Train Your Team

When your team can confidently use your client management system, you’ll see greater take-up of your systems and fewer errors. You’ll also notice that your support workers and admin team alike are less stressed and more motivated at work. They’ll understand how the technology supports them in doing their jobs.

4. Monitor, Listen and Adapt

Periodically measure the ROI of your NDIS plan management software, as well as seek feedback from your team. If you notice poorer results than you were hoping for, or you discover that your team members are unhappy with something, take action.

For example, you might discover that the progress notes templates you created to save your team time are actually slowing them down. However, by tweaking the templates based on feedback, you could improve them and achieve your original goal.

5. Don’t Lose Sight of the Big Picture

Your software should help you save time and improve the employee and client experience. Setting goals and measuring metrics can help you improve your systems and make the most out of your software.

However, some things aren’t easy to quantify, especially when it comes to employee motivation and client satisfaction. If you’re getting positive feedback from your team, it doesn’t matter if you can’t calculate an ROI percentage. The important thing is that you, your staff and your clients notice the benefits.

NDIS Software That Gives You the Control You Need

NDIS plan management software can help you reduce costs, improve support quality, boost employee engagement and more. By aligning it with your business goals, you’ll see an even bigger ROI.

ShiftCare’s care management software gives you control over your business operations so you can achieve your goals. From rigorous rostering features to detailed productivity reports, it will ensure you always have the oversight you need. At the same time, its intuitive interface and quick setup mean you won’t drown in the details. Our customers report that ShiftCare software saves them hours of business management and administration time.

It also comes with a range of features designed with NDIS providers in mind, from price guide integrations to easy bulk claims, split shifts and a documentation system that will help you stay audit-ready.

Discover how client management software can support you in achieving your business goals. Try ShiftCare for free.

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