Staff turnover is one of those realities that all businesses have to face. However, some industries are far more prone to turnover than others.
As an NDIS or aged care provider, chances are you constantly find yourself dealing with the turnover of your staff – not necessarily because of anything you did, but simply because it’s the nature of this industry.
Of course, knowing this doesn’t make it any less frustrating, especially when you consider the risks that high turnover can present.
When you’re faced with high turnover, it makes it quite difficult to maintain a high level of continuity in care delivery to your clients, which in turn can impact your client satisfaction and overall reputation in the industry.
So, as your clients trust and expect you to deliver on your promises, how can you ensure continuity of care for them, even during periods of high turnover?
Today, we’re going to explore the various tech-enabled strategies, such as using dedicated care notes software, that you can implement in your business operations to create a more seamless staff transition process – one that won’t impact your ability to focus on what truly matters.
The reality of dealing with high staff turnover in the NDIS and aged care industry
As mentioned, the first thing to understand here is that high levels of staff turnover are not necessarily your business’ fault.
Yes, sometimes, there may be internal issues that should be addressed to help lower your staff turnover, and it’s important to make sure you identify these and fix them.
Other times, however, it’s just completely out of your control.
In fact, sometimes it may not even be your staff leaving. You could find yourself facing care continuity issues because of problems with other providers you work with or contract out to.
Unfortunately, it’s just one of those things that affects some industries more than others, and the care sector is particularly vulnerable.
With this in mind, the key to navigating these issues is first accepting that, as much as you can try to stop it, staff turnover is ultimately unavoidable.
So, rather than trying to stop it, the best approach is to consider the strategies and care management software solutions you can use in your business to help minimise the impact that high turnover can have on the continuity of your care delivery.
Key strategies: Streamlining record-keeping and strong communication
Turnover may be unavoidable, but that doesn’t mean you just throw your hands in the air and give in.
Instead, what you can do is address the poor habits that so many NDIS and aged care providers struggle with around writing care notes and sharing information amongst their team.
Let’s say, for example, your team member, Sue, has a bad habit of rushing her notes and leaving out key details with the 10 clients she sees each week. What happens when Sue decides to leave the industry?
Well, the person you hire to replace Sue is going to have no idea where to even start with those 10 clients. Her notes are incomplete, out of order, and trying to make sense of them is a waste of time.
Unfortunately, it’s easy for habits like these to become ingrained in your team or business, but it doesn’t have to be this way.
In the same scenario, if your business had a streamlined NDIS client management system that helped to set good habits around creating, storing and sharing client care notes, then your new hire could easily pick up right where Sue left off.
This is just one of the reasons why learning how to write effective NDIS or aged care progress notes [CM1] is so important.
So, how can you build these good habits within your team and ensure continuity of care in your NDIS or aged care business?
You need the right care notes software to make record-keeping and communication as simple as possible at all times.
ShiftCare takes creating and sharing client notes for better care delivery to a whole new level
At ShiftCare, we’ve designed our complete care management software solution to not only help improve your care delivery, but also ensure a high standard of continuity with that care at all times.
Featuring dedicated NDIS and aged care progress notes functionality, including the ability to build custom note templates, set reminders and use speak-to-text to fill out notes, the ShiftCare app makes it super easy to create, edit and share care notes on the go.
As part of our NDIS client management system, we also offer friends and family access to help your clients’ loved ones stay involved and up to date with their journey and provide reassurance in your care delivery.
In doing all this, our care notes software not only offers better record-keeping and communication capabilities, but it also ensures that, when you do inevitably experience periods of high staff turnover, the quality of your care delivery won’t be greatly impacted.
Remember, it’s not about trying to stop turnover altogether. It’s about having the right tools to mitigate the issue successfully – and that’s exactly what the ShiftCare app and it’s intuitive NDIS and aged care progress notes features can do for you.
Minimise the impact of high staff turnover on your NDIS or aged care business with ShiftCare today
ShiftCare is an easy-to-use care management software designed to streamline day-to-day operations and reduce administration burdens for NDIS providers, as well as Aged Care and Disability Support services.
Boasting powerful and intuitive features, ShiftCare offers key solutions to improving care management, rostering, HR, invoicing, NDIS compliance and so much more, enabling you and your team to focus on delivering a higher standard of personalised client care.
So, if you’re looking for the best NDIS client management system to help ensure continuity of care during high turnover, the ShiftCare app has got you covered.
Book a demo or get in touch with our team today to discover how ShiftCare can revolutionise your care management and give you back more time for what truly matters.
