- Human Resources
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- Dashboards
Your key business insights, at a glance
Gain instant visibility into operations, workforce capacity, and care quality – helping you make informed decisions without the hassle of spreadsheets or third-party tools.
Utilisation
See who’s over or underworked
Track each staff member’s assigned hours against their contracted hours to ensure fair workloads. Identify underutilised staff to maximise efficiency and prevent burnout.
Capacity Planning
Plan ahead with confidence
Compare unfilled shifts with available staff to spot gaps before they impact service delivery. Ensure rosters align with workforce availability, reducing last-minute scrambles to fill shifts.
Care Quality Monitoring
Stay on top of care standards
Instantly see key care quality indicators, including late clock-ins, early clock-outs, and shift cancellations. Quickly address issues before they affect client satisfaction or compliance.
Compliance & Incident Tracking
Know what needs urgent attention
Monitor outstanding incident reports, forms awaiting review, and daily shift cancellations. Get a real-time view of what requires follow-up, ensuring nothing falls through the cracks.
Any questions ?
What is the ShiftCare dashboard and how does it help NDIS providers?
ShiftCare’s dashboard gives NDIS providers real-time insights into workforce utilisation, capacity planning, care quality, and compliance. It helps care managers track shift trends, monitor late clock-ins, and identify staffing gaps – ensuring smoother operations and better decision-making.
How often is dashboard data updated?
Key performance indicators like incidents, late clock-ins, and shift cancellations update in real time when the page is refreshed. Data visualisations, including utilisation, vacant hours, and shift time variance, are updated once daily at midnight AEDT.
Can I adjust the date range on the dashboard?
Currently, date ranges are fixed. Metrics such as vacant hours, rostered vs. actual shift time variance, and shift cancellations operate on a rolling 30-day period. Future updates may introduce adjustable date ranges.
Does the dashboard include shifts from the job board?
Yes, shifts that are posted on the job board for a published roster are counted as vacant hours in the capacity planning section. However, draft shifts are not included in this phase.
How does the dashboard calculate staff utilisation?
Utilisation compares each staff member’s assigned hours against their contracted hours. Contracted hours are determined based on the weekly hours set in the staff member’s payroll settings, multiplied by the rostered pay period (weekly or fortnightly).
Are we able to input custom date filters for the dashboards?
This will be coming very soon with our phase 2 release. As part of phase 1 the top row of metrics will show a live view whereas the reports will be fixed to show a 2 week window.
Discover the difference ShiftCare can make to your business
NDIS Software
We make it easier to deliver, price and bill support plans for NDIS clients.
Allied Health
Access all you need to more effectively manage the delivery of quality patient care.
Support Coordination
Help families access the best possible care, and keep billing simple for them.
Self-Managed Participants
Offering self-managed NDIS participants the tools to stay organised and deliver quality support.