To simplify your service agreement process, we have created an NDIS service agreement template that you can use for free.
A service agreement is what you and the participant agree on before supports start: which supports you’ll provide, when and where, what they’ll cost, how you’ll be paid, when you’ll review it, and what happens if something goes wrong. It sits alongside the participant’s NDIS plan. It doesn’t replace it.
Maintain Compliance.
NDIS businesses need service agreements to clearly outline the terms and conditions of the services provided. These agreements ensure mutual understanding of services, costs, and responsibilities, reducing misunderstandings and protecting both parties. They also define service scope, payment terms, and dispute resolution, ensuring compliance with NDIS standards and improving service delivery.
We’re excited to help you stay compliant with NDIS standards. Our user-friendly service agreement template, usable on your laptop or as a printout, is ideal for your NDIS business.
What should an NDIS service agreement include?
Cover these in every agreement:
- Your details and the participant’s, plus any representatives such as guardians
- Each support: category, item name or number, description, hours or quantity, unit price, total and GST if it applies
- How, where and how often each support happens, and any extra charges like travel
- Start and end dates, and when you’ll review it
- Your rights and responsibilities, and the participant’s
- Cancellations: notice, any fees, and what happens if you cancel a support
- How either side can change or end it, and the notice needed
- How complaints are handled
Use the template below as a starting point, and check it against the official NDIS guide on how to make a service agreement.
Frequently asked questions about NDIS service agreements
Do I need a service agreement for every participant?
Only for specialist disability accommodation (SDA), where it’s required. It’s encouraged for supported independent living (SIL), and recommended for other supports too, especially when you start with a new participant or their needs change.
Is it the same as a service booking?
No. It’s separate from the participant’s plan, and it’s not a service booking or a tenancy agreement either.
Can I use it to limit my obligations?
No. You can’t use a service agreement to contract out of the NDIS Code of Conduct or Australian Consumer Law.
When do I need a new one?
Add a variation for small changes. Start a new agreement for big ones, like a new plan, a new provider or a major change to supports, or once the old one has expired. Make sure the end date isn’t later than the plan reassessment date.
Get your free NDIS Service Agreement Template
Ensure clear terms, mutual understanding, enhance transparency and stay compliant.
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