Risk Intelligence that helps you catch issues earlier
The incident was in the note. It never became a report.
Most unreported incidents in a care business were written down. A support worker recorded what happened in a progress note, and nobody read it in time. ShiftCare reads progress notes and form responses as they arrive and raises the ones that look like incidents, so they reach a person while there is still time to respond. Confirming a flag creates the incident record.
Seven days free, no credit card.
Four kinds of exposure, and how each one reaches you
Risk in a care business is rarely dramatic. It is a note nobody read, a date that passed, a report half-finished, and a folder that will not survive an auditor.
Something happened and nobody escalated it
A support worker wrote it down. It sat in a progress note among hundreds. ShiftCare reads notes and form responses as they arrive and raises what looks like it matters.
Someone is working who shouldn’t be
First aid, CPR, NDIS Worker Screening, police checks, Blue Cards and Working with Children checks, tracked with their expiry dates and chased by email before they lapse.
An incident was raised but never finished
Reportability status and category carried on the incident itself, so an open report is visible rather than sitting in someone’s head.
The paperwork won’t hold up
Service agreements, consents, risk assessments and restrictive practice records filed against the person they belong to, with expiry dates and reporting across the caseload.
Every flag is a suggestion for a person to confirm or clear. Nothing here blocks rostering and nothing is filed automatically. A worker with a lapsed check can still be rostered. ShiftCare tells you, it does not stop you.
Where each one lives
Four parts of the product, and the question each one answers.
What happened that nobody told you
Care Signals reads progress notes and form responses as they arrive and raises what looks like it matters: a change in behaviour, a missed medication, something that reads like an incident. Flags land in a triage queue, and confirming one creates the incident with the detail already filled in from the note that raised it.
Care SignalsWho shouldn’t be working right now
Qualifications and staff documents tracked with their expiry dates, and renewal reminders sent by email before the date, naming the qualification. The Staff Document Expiry report filters by category, so you work one type at a time instead of one worker at a time.
Staff complianceWhat’s reported, and where it’s up to
Incidents raised from a shift, from an email or from a flagged note, each carrying its reportability status and category. The NDIS Reportability report shows them together, and incident reports export to PDF individually or compiled into one file for a period.
Incident managementWhether you’d pass an audit on Tuesday
Participant and staff documents filed against the record they belong to, with categories and expiry dates. Build the forms your framework requires, such as service agreements, risk assessments and consent, and complete them on the shift. Every response is reportable and exportable.
Documents and formsSee it on your own records
A note finished on a shift, and the flag it raises. The sequence runs once when it scrolls into view and resets when it leaves.
Sample data only. Every name and note here is invented, and no screen shows an incident being lodged with the NDIS Commission.
What this does and doesn’t do
Incident management, documents and custom forms are available on ShiftCare plans. Care Signals is not an add-on. It sits behind an admin-only master toggle, with a switch for each feature underneath it, and turning the master off stops everything. It carries independent switches for progress notes and for shift form responses, and its categories, confidence thresholds and custom keywords are set per account rather than handed down as a generic template. NDIS reportability fields appear on Australian accounts only. US and UK accounts see their local equivalent.
ShiftCare does not lodge a reportable incident with the NDIS Commission. It records the incident, its category and its reportability status; the submission still happens in the Commission’s own portal. Incident report exports currently cover a 90-day window. Nothing is auto-filed as an incident and nothing is written into a participant’s record without someone approving it.
Progress notes are read by ShiftCare to raise flags. Worth telling your team, because they should know.
Notes are never used to train AI models, and there is no setting that turns this on. For Australian accounts, processing runs in Australia, and Australian customer data including backups is stored in Australian data centres.
Any questions?
What is a reportable incident under the NDIS?
A subset of incidents that registered NDIS providers must notify to the NDIS Quality and Safeguards Commission, rather than only record internally. The categories and the notification timeframes are set by the Commission and are the authoritative source. Check the current NDIS Incident Management and Reportable Incidents guidance before relying on any summary, including this one.
What is the difference between an incident and a reportable incident?
Every registered provider has to have an incident management system that records all incidents affecting participants. A reportable incident is one that also has to be notified to the NDIS Commission. The practical consequence is that the same record needs two things: enough internal detail to act on, and a clear status showing whether it has been notified and when.
Does ShiftCare lodge reportable incidents with the NDIS Commission?
No. ShiftCare records the incident, its category and its reportability status so you can see what is outstanding, but the notification itself is still made through the Commission’s own portal. Submitting reportable incidents directly from ShiftCare is not currently available.
Can software stop me rostering a worker whose check has expired?
Not in ShiftCare today. Expiring qualifications and documents are tracked and chased by email before they lapse, and expired records appear in the Staff Document Expiry report, but an expired check does not prevent that worker being rostered. ShiftCare tells you; it does not stop you.
How do I track expiring worker screening and police checks?
Record them against the worker with their expiry dates. Renewal reminders go out by email before the date and name the qualification rather than saying a document is due. The Staff Document Expiry report lists expiring and expired records and filters by category, so you can work through one document type across the whole workforce at once.
Can incidents be created from a progress note?
Yes. Care Signals reads progress notes and form responses as they arrive and raises the ones that look like incidents. The flag goes to a triage queue, and confirming it creates the incident record with the detail carried across from the note that raised it, so the account of what happened is the support worker’s own words rather than a reconstruction.
Where does the record of a completed form live?
Against the person it relates to. Forms are built to whatever your framework requires, completed on the shift in the app, and every response is reportable and exportable, so an audit request is a filter rather than a search through email.
Already using ShiftCare? Step-by-step setup guides are in the help centre.
The other three intelligence hubs
The same roster and the same notes, read for a different question.
What a good progress note contains
The structure a note needs, and what Smart Note Coach asks for when a line is missing.
Read the hub Workforce intelligenceThe award decides the cost at rostering
Broken spans, rest gaps and overtime bands are fixed when the shift is placed, not when it is paid.
Read the hub Financial intelligenceWhat the shift costs before you save it
Cost, revenue and margin on the roster while it is still a draft, rather than three weeks later.
Read the hubPoint it at a month you’ve already filed
The fastest way to judge this is on notes where you already know what happened. Bring a participant whose care changed, or your last audit’s findings, and we’ll go through where each one would have surfaced.