- CENTRALISE SERVICE AGREEMENTS AND BE AUDIT READY
NDIS Service Agreement Software: Automate Compliance & Audits.
Centralise your NDIS documentation workflow with ShiftCare – purpose-built for care providers. Manage service agreements, progress notes, incident reports, and supporting records live in one structured system, making it easier to generate reports and meet audit requirements.
Quick Guide: NDIS Documentation Compliance
NDIS audits frequently target inconsistent Service Agreements and missing progress notes. ShiftCare eliminates this risk by centralising the entire documentation workflow, linking signed Service Agreements directly to delivered shifts and billing. This ensures every hour of support is backed by a valid contract and a time-stamped progress note, keeping you audit-ready and compliant.
Reduce Compliance Risk With Connected NDIS Documentation
Compliance issues surface because of isolated workflows or inconsistent documentation. Streamline your document management with an integrated system, built for care workers to support and manage care delivery, while remaining complaint.
- Live Agreement Tracking: Support changes are reflected in live agreements, not missed updates.
- Audit-Ready Trials: Notes, incidents, and agreements stay traceable to participants, workers, and dates.
- Scalable Systems: Ensure every Support Worker uses the same templates and processes - keeping documents and processes consistent - even as your team grows.
- Accurate Records: Easily search and export client information in seconds - whether you need information quickly or participants history for audits.
Connect All Core NDIS Documentation in One System
To reduce rejected claims, NDIS documentation must accurately reflect delivered services. You’ll gradually rely less on manual edits if your service agreements, progress notes, and visit records are aligned. Synchronise automated billing cycles with care service delivery.
- Smart Service agreements: Active agreements stay aligned with supports, budgets, and delivery history.
- Incident reports: Logged against the correct participant, worker, and service date for traceability.
- Progress notes: Captured consistently and tied directly to delivered supports.
- Client records: Centralised profiles with a complete service and documentation history.
- Supporting documents: Stored alongside core records instead of scattered across systems.
No Credit Card Required
Service Agreements That Match How You Deliver Care
- Aligned to approved supports and budgets: Agreements are structured around funded supports so delivered services stay within scope.
- Easy updates as services change: Adjust agreements when supports, hours, or funding shift without recreating documents.
- Version history for audits: Support workers and admins can easily access all previous agreements and notes within your database.
- Billing aligned to agreements: Claims are generated based on active agreements, reducing mismatches and rejected invoices.
Capture the Right Information, Without Slowing Staff Down
Incident and progress documentation should support care delivery, not interrupt it. When staff can automatically record notes and incidents at the point of care, information stays accurate and complete.
- Mobile-first documentation: Support workers complete mandatory notes and incident reports on their device before they leave the client's homes.
- GPS Tracking: Records are time-stamped and linked to the appropriate participant, worker, and service date - including location and time, providing proof of service delivery.
- Centralised storage: Keep sensitive data in one secure, Australian-hosted care management system.
- Fast audit retrieval: Records are searchable and exportable, so teams aren’t scrambling during audits or reviews.
Built for Small and Growing NDIS Providers
Built for the way NDIS providers plan, manage and deliver care. See the difference of integrated care management and support your growth with sustainable systems designed to grow with your business. Speak with our team today and learn how you can integrate document management across your operations, allowing your business to scale while focusing on delivering heart-led, quality care.