- AI-POWERED CARE OPERATIONS
Smarter NDIS Operations, Powered by AI.
ShiftCare connects your care data to AI, giving NDIS providers instant participant insights, smarter rostering, and automated compliance. Spend less time on admin and more time delivering quality support.
NDIS providers manage complex participant needs, SCHADS compliance, and growing administrative demands — all while trying to deliver person-centred care. Most care platforms weren’t built to handle this complexity with intelligence. ShiftCare connects your existing care data to AI, turning operational noise into actionable insights.
ShiftCare AI handles participant intelligence, workforce empowerment, rostering, billing, and compliance — in a single platform purpose-built for NDIS providers.
Know Every Participant Before Every Shift.
Your support workers walk into every shift prepared. ShiftCare AI builds comprehensive participant profiles from progress notes, care plans, and session history, then delivers smart summaries before each visit.
AI-Powered Participant Profiles
Every detail about your participants, organised and accessible. ShiftCare AI builds comprehensive profiles from progress notes, care plans, and session data.
Smart Visit Summaries
Before every shift, support workers receive AI-generated context. Key history, recent changes, and care priorities delivered automatically.
Risk Identification
AI flags emerging risks across your participant base. Pattern detection that catches what manual reviews miss.
Give Your Support Workers the Tools They Deserve.
Admin-heavy documentation drains your support workers. ShiftCare AI automates note-taking, summarises meetings, and tracks performance, so your team focuses on delivering great care.
Speech-to-Text Notes
Support workers dictate notes on the go. AI transcribes and structures them into compliant documentation.
Record and Summarise
Meetings and handovers captured and summarised automatically. Key decisions and action items extracted without manual effort.
Performance Analytics
Track support worker engagement, shift completion, and care quality metrics. Data-driven insights for better workforce decisions.
Three Steps to AI-Powered Care Operations.
Step 1: Connect Your Data
ShiftCare AI analyses your existing care records, rosters, and notes. No manual migration or complex setup required.
Step 2: Get Instant Insights
AI surfaces patterns, risks, and opportunities across your operations. Participant profiles, workforce analytics, and compliance monitoring activate automatically.
Step 3: Automate and Improve
Smart rostering, documentation, and NDIS and SCHADS monitoring run in the background. Better care delivery, happier support workers, and stronger compliance.
Less Admin. Fewer Compliance Gaps. Better Care.
Eliminate manual documentation, reduce compliance risks, and close billing cycles faster.
Fill Every Shift. Bill Every Hour.
Empty shifts cost you revenue. Unbilled hours cost you more. ShiftCare AI matches qualified support workers to shifts and ensures every billable service is captured and NDIS-compliant.
SmartMatch Rostering
AI matches qualified support workers to shifts based on skills, availability, location, and participant preferences. Reduce unfilled shifts and improve care continuity.
Recurring Shift Optimisation
Intelligent scheduling that learns patterns and suggests optimal recurring arrangements. Less manual rostering, fewer gaps.
NDIS-Compliant Billing
Automated NDIS claim preparation with built-in rate validation. Reduce claim rejections and accelerate payment cycles with AI-verified billing.
Stay Audit-Ready Without the Stress.
SCHADS Award Monitoring
Automated SCHADS award interpretation and compliance checking. AI monitors shift patterns, break requirements, and pay rates to prevent costly award breaches.
Overtime Alerts
Automated monitoring flags potential overtime before it happens. Protect your margins and maintain NDIS and SCHADS compliance.
NDIS Audit Readiness
Continuous compliance monitoring against NDIA practice standards. Documentation gaps flagged before they become audit findings.
Built for How Australia Care Actually Works
- AI-powered participant profiles: comprehensive insights built from care data, not manual entry
- Smart visit summaries: context delivered to support workers before every shift
- SmartMatch rostering: AI matches workers to shifts based on skills, availability, and participant preferences
- Automated NDIS billing: claim preparation with built-in rate validation and compliance checks
- SCHADS compliance monitoring: continuous award interpretation and overtime alerts
- Mobile-first: support workers document care from the field, with offline support
The Future of NDIS Care Delivery.
ShiftCare is investing in AI capabilities that will redefine how NDIS providers operate. From predictive care planning to advanced workforce analytics, the roadmap delivers continuous innovation.
Predictive Care Insights
AI that anticipates participant needs before they become urgent. Proactive care powered by pattern recognition.
Advanced Workforce Planning
Demand forecasting and capacity planning that adapts to seasonal patterns, support worker availability, and growth projections.
Deeper Integration
Expanded connections with NDIS portals, Medicare systems, and Australian health platforms. Seamless data flow across your entire care ecosystem.
80% reduction in rostering errors and a major drop in admin load. In 8 years I’ve never had an API work as well as ShiftCare’s.
Karlie Scurr
Operations Manager, Therapy Care
Built for Australia Care Providers.
ShiftCare AI is purpose-built for:
- NDIS providers managing complex participant portfolios
- Aged care organisations transitioning to Support at Home
- Disability support providers scaling beyond small teams
- Multi-service agencies navigating SCHADS and NDIS compliance simultaneously
- Regional providers where workforce availability demands smarter rostering
Frequently Asked Questions
What is ShiftCare AI for NDIS providers?
ShiftCare AI connects your existing NDIS care data to artificial intelligence models, providing instant participant insights, automated documentation, and smarter rostering. It is purpose-built for Australian disability and aged care providers.
How does ShiftCare AI help with NDIS compliance?
ShiftCare AI continuously monitors your operations against NDIA practice standards and SCHADS award requirements. It flags documentation gaps, overtime risks, and compliance issues before they become problems.
Will AI replace my support workers?
No. ShiftCare AI augments your support workers by reducing admin burden and providing better participant context. Your team delivers the care, AI handles the paperwork.
How does SmartMatch rostering work?
SmartMatch analyses support worker skills, qualifications, availability, location, and participant preferences to recommend optimal shift assignments. It learns from your patterns to improve matches over time.
Is my participant data secure with AI?
ShiftCare maintains enterprise-grade security and Australian data sovereignty. All AI processing follows strict privacy protocols and your data is never used to train external models.
Can ShiftCare AI help with Support at Home readiness?
Yes. ShiftCare AI capabilities are being developed with the upcoming Support at Home program in mind, ensuring providers are prepared for the transition from HCP to the new framework.
Ready to Transform Your Care Operations?
See how ShiftCare AI automates documentation, rostering, and NDIS and SCHADS compliance – and delivers better outcomes for participants and support workers alike.