ShiftCare AI
Run your care operations with less admin and less risk.
ShiftCare AI helps providers coordinate staff, monitor care delivery and automate compliance workflows — so your team spends less time on administration and more time delivering care.
AI works across four operational layers.
Rather than standalone AI tools, ShiftCare AI operates as an intelligence layer across the entire platform — continuously interpreting care activity, workforce coordination and operational workflows.
Care Intelligence
Understanding client activity and care delivery context — so every worker arrives informed and every risk gets flagged early.
Workforce Intelligence
Matching the right staff to the right visits — and filling vacant shifts automatically, without phone calls or manual coordination.
Operations Intelligence
Automating EVV verification, billing checks and compliance workflows — so coordinators spend zero time on manual administrative tasks.
Risk Intelligence
Detecting operational and compliance risks before they escalate — across care notes, workforce data and financial signals.
Instant context, before every shift.
Support workers and coordinators see an AI-generated summary of recent shift notes, client updates and care activity before every visit — directly in the mobile app and roster view. No more digging through documentation before a shift starts.
Speech to Text note taking
Teams record the visit or talk into their phone after a shift. AI transcribes and structures the note automatically.
AI Smart Visit Summaries
Advanced AI condenses recent shift notes and client updates into a concise briefing — ready before every visit.
Risk Identification
Analyses notes for keywords and patterns that indicate risks or incidents, and automatically flags them for review.
The shift matchmaking already makes scheduling so much faster, I can't wait to see how the AI automations evolve. It's clear ShiftCare are building smarter tools to make our jobs easier.
Renee
Rostering Coordinator
The right worker, every shift.
Finding the right worker for the right shift just got automatic. ShiftCare's AI analyses client diagnoses, support requirements and worker capabilities — then fills vacant shifts in real time, with zero manual coordination.
AI SmartMatch
Matches staff to clients based on diagnoses, needs, skills and compatibility — then ranks by approved pay rates to protect your margins.
Vacant Visit Agent
Automatically detects cancelled visits, identifies suitable staff and fills shifts within your SLA — reducing backfilling effort to 0%.
AI Job Board with auto-approval
Publishes open shifts and automatically approves suitable staff based on pre-configured rules — no manual review needed.
Ready to reclaim hours every week?
6,700+ care providers use ShiftCare to automate scheduling, fill shifts faster and stay compliant — without the admin overhead.
No credit card required · Free trial · Setup in minutes
EVV that runs itself.
Most EVV systems require administrators to manually validate visits and submit EVV records. ShiftCare removes that burden entirely — verifying visits automatically and submitting EVV in the background. Providers spend less time fixing exceptions and more time delivering care.
Automated EVV processing and submission
Clock-based with geo validation for hourly care. Documentation-driven for live-in caregivers — no clock-in or clock-out required.
Removes timesheet reconciliation
Once a visit meets verification criteria, EVV is generated and submitted to state aggregators automatically — zero manual processing, zero exceptions backlog.
Verified visits, ready for billing instantly
Automated verification prevents missing EVV records and incomplete visit data — so verified visits are immediately ready for billing and payer submission.
Your award interpreter is absolutely phenomenal. Trumps every other competitor.
Sophie Morell
CEO at My Support Australia
Catch risks before they escalate.
ShiftCare's AI looks across care data, workforce data and financial signals to detect emerging problems before they become incidents — or before auditors find them first.
Incident signals from care notes
AI continuously analyses shift notes and care documentation to identify behavioural signals, risk indicators and potential incidents that may require follow-up.
Authorisation utilisation and overtime risk
Monitors staff hours and authorisation limits — flagging potential overtime exposure and funding utilisation issues before they hit payroll or billing.
Billing inconsistency detection
Embedded compliance checks automatically review visits for billing errors — reducing financial risk and audit exposure across every claim.
The AI Operating System for Care
ShiftCare is building toward a complete AI operating system — where intelligence runs from referral intake through to billing and compliance. Four capabilities are live today. Here's what's coming next.
AI Client Summaries In development
Generates a full overview of each client — including history, behavioural signals and care activity patterns — automatically.
AI Client Dashboards In development
Real-time insight into client activity, risk signals, support patterns and care delivery trends — surfaced without manual reporting.
AI Billing In development
Automatically reviews completed visits, detects billing inconsistencies and generates invoices aligned with funding frameworks and risk levels.
Care Signal Detection In development
Automatically reviews shift notes to detect signals that may indicate incidents, risks or behavioural events — flagging potential issues for review before they escalate.
AI Reminders & Alerts In final specification
Continuously monitors operational signals and generates alerts when action is required — from missing documentation to upcoming authorisation limits.
AI Overnight Intelligence In final specification
Monitors overnight shifts to detect sleepover patterns, awake time anomalies and potential compliance or payroll risks — before coordinators approve timesheets.
Any Questions?
What AI features are live in ShiftCare today?
Four AI capabilities are live across the platform right now: AI Smart Visit Summaries — concise briefings from recent shift notes, generated before every visit; Vacant Visit Agent — automatically detects cancelled shifts and fills them without manual coordination; Visit Verification Agent — automates EVV submission to state aggregators for both hourly and live-in care models; and AI SmartMatch — recommends the most suitable carer for every visit based on client diagnoses, worker skills, compatibility and approved pay rates.
How does ShiftCare AI work across the platform?
How does the Vacant Visit Agent work?
When a shift is cancelled or goes vacant, ShiftCare automatically detects it and identifies suitable staff based on availability, qualifications and client compatibility. Offers are distributed automatically and the visit is filled within your set SLA — reducing the administrative effort for backfilling to zero.
Does the Visit Verification Agent work for live-in care?
Yes. For standard hourly visits, the system verifies caregiver identity, service type, visit time and geo location via the mobile app. For live-in caregivers, ShiftCare automatically completes the visit once required documentation has been captured — including care tasks, daily notes and any required signatures. EVV is then submitted to state aggregators automatically in both cases, with no manual processing required.
What's coming next on the ShiftCare AI roadmap?
Six capabilities are in active development or final specification: AI Client Summaries — structured overviews of each client including history and behavioural signals; AI Client Dashboards — real-time insight into client activity, risk signals and service utilisation; AI Billing — automated invoice generation aligned to funding frameworks; Care Signal Detection — risk and incident flagging from shift notes; AI Reminders & Alerts — proactive operational notifications for missing documentation, upcoming authorisation limits and compliance risks; and AI Overnight Intelligence — sleepover anomaly and payroll compliance monitoring.
Discover more ShiftCare features.
Rostering
Make it easier to manage your teams and organise shifts with our smart rostering tools.
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Invoicing
Manage invoicing in one easy to use place. Bulk bill and make accounting simple.
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Support Worker App
Put the power of shift planning and client management at your team's fingertips.
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