Privacy Policy
This is our privacy policy which sets out how we handle Personal Information of users of the ShiftCare App. The ShiftCare App is provided by us to users pursuant to a commercial arrangement between us and the company that has given you access to the ShiftCare App (Company).
How do you agree to this policy?
By accessing the ShiftCare App you consent to the collection and use of the information you provide in the manner we describe in this policy.
Meanings of terms used
‘We’, ‘us’ or ‘our’ refer to ShiftCare Pty. Ltd. (ABN: 88 611 756 711).
‘You’ or ‘your’ refer to the user of the ShiftCare App.
‘ShiftCare App’ means our software application and the related services that you will be able to access and use once you conclude the registration process.
‘Site’ means our website https://shiftcare.com/.
‘Personal Information’ has the meaning given to it in the Privacy Act 1988 (Cth) (Act). In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name and contact details (including phone numbers and email addresses). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
What Personal Information do we collect and hold?
We collect Personal Information about users of the ShiftCare App. The most common types of information we collect are things like your:
name;
email address;
telephone number;
photograph; and
any additional information relating to you that you provide to use directly through the ShiftCare App or indirectly by using the ShiftCare App.
When do we collect information?
We collect Personal Information when you provide it to us during the registration process and at other times as you use the ShiftCare App or contact us.
We also collect Personal Information when you engage with other users when you access and communicate with them via the ShiftCare App.
We also collect Personal Information from other third party service providers (payment provider account details required to process transaction and web analytics which is generally anonymous information and may not reveal who you are. We only use this information for statistical and website development purposes and to improve our services to you) with which we will interact as we provide services to you.
We also use cookies and other technologies to provide us with information the way in which you navigate the ShiftCare App.
If you choose not to provide Personal Information, you will not be able to complete the registration process to access and use the ShiftCare App.
How do we use Personal Information?
We will use your Personal Information in order for us to:
operate the ShiftCare App and provide you with the services accessible through the ShiftCare App, including to verify your identity when you sign in to the ShiftCare App, to facilitate and process transactions that take place on the ShiftCare App, to respond to support requests and to help facilitate the resolution of any disputes;
customise our services and the ShiftCare App for advertising and other purposes in order to provide you with a more personalised experience;
update you with operational news and information about our Site and the ShiftCare App including website disruptions or security updates;
provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we think may interest you;
carry out technical analysis to determine how to improve the Site and the ShiftCare App;
monitor activity on the ShiftCare App and Site, including to identify potential fraudulent activity and to ensure compliance with the user terms and conditions that apply to the ShiftCare App;
manage our relationship with you, responding to your comments or queries submitted to us on the Site or ShiftCare App or asking for your feedback or whether you want to participate in a survey;
send you information that we think may be of interest to you whether about additional services we are offering or our commercial partners are offering (although you will have the facility to opt out of receiving these communications).
manage our legal and operational affairs; and/or
provide general administrative and performance functions and activities.
AI Features and Personal Data
ShiftCare offers AI-powered features as part of our Service (“AI Features”), including automated note classification, Smart Notes, and Smart Match. When these features are enabled, personal data within your account may be processed to deliver them.
Full details of how we handle personal data in connection with AI Features — including data flows, sub-processors, encryption standards, retention periods, and regional transfer arrangements — are set out in our AI & Data Usage Policy, which forms part of this Privacy Policy.
You can view and manage your organisation’s AI settings, including the ability to disable AI Features or opt out of model training, on our AI Data Controls & Transparency page.
Key principles that apply to all AI processing:
Your data is never used to train AI models without your explicit consent.
AI processing is limited to the features you have enabled.
All AI-generated content is clearly labelled and distinguishable from source records.
We engage only trusted sub-processors who are contractually restricted from using your data for any purpose beyond delivering our services.
AI-generated summaries and flags are retained for 90 days, then automatically deleted.
For UK customers, data processed by AI Features may be transferred to Australia and is protected by an International Data Transfer Agreement (IDTA) or UK Standard Contractual Clauses (SCC) Addendum. For Canadian customers, data may be processed in the United States or Australia, with cross-border processing disclosed and protected by appropriate contractual safeguards. Full details are in our AI & Data Usage Policy.
Location Data and Mobile App Permissions
What location data we collect
ShiftCare collects location data from support workers in two ways:
- Proximity-based location data at the point of clock-in and clock-out, used to verify that the worker is at or near the relevant service location; and
- Background location data when the optional mileage tracking feature is enabled during a shift, which allows the application to calculate distance travelled.
Background location data is only collected while a shift is actively being tracked and stops immediately when the shift ends.
When location data is collected
Location data is collected:
- At the moment a support worker performs a clock-in or clock-out action; and
- Continuously, only while the optional mileage tracking feature is actively enabled during a shift.
No background location data is collected outside of an active shift.
How we use location data
Location data is used solely for internal business operations, including:
- Verifying worker attendance at service locations; and
- Calculating travel distance for reimbursement and record-keeping purposes where mileage tracking is enabled.
Location data:
- Is not used for advertising or marketing purposes;
- Is not sold to third parties; and
- Is not shared with third parties except where required by law.
Background location and optional features
The mileage tracking feature that uses background location data is optional.
Background location tracking is only activated when a support worker chooses to enable mileage tracking during a shift.
Background location tracking stops immediately when the shift ends or when the feature is disabled.
User control and permissions
Users can control location permissions through their device settings and may enable or disable location access at any time.
If location permissions are disabled:
- Clock-in and clock-out verification may not function correctly; and
- Mileage tracking functionality may be unavailable.
By enabling location permissions within the ShiftCare mobile application, users consent to the collection and use of location data as described in this Privacy Policy.
Data handling and security
Location data is handled in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Location data is collected only where reasonably necessary for operational purposes and is protected using appropriate technical and organisational safeguards.
How do we protect information?
We will take reasonable steps to protect your information from loss, misuse, unauthorised disclosure or destruction, including by means of firewalls, password access, and secure servers.
Among other measures, if you make a request to access your information, we will ask you to verify your identity.
To enable us to meet our obligations under the Act and to ensure the operation of the ShiftCare App, we may need to allow our authorised staff and contractors to access your information. The staff and contractors are required by contract and policies to maintain the confidentiality of your information.
If you suspect any misuse or loss of, or unauthorised access to, your information, please let us know immediately.
When do we give information to third parties?
We will make the information we collect from you available to third parties where it is reasonably necessary to enable us to make the ShiftCare App available to you, when we are required to do so by law or when you give us permission to do so, including when you make payments using the ShiftCare App in accordance with our Terms and Conditions available here: https://www.shiftcare.com/terms-conditions
Storing your information
All ShiftCare customer data is hosted in Australia.
By accessing the ShiftCare App, you agree to and authorise us storing your Personal Information, in accordance with this policy. We store your personal information for a period of time that is consistent with our business purposes.
How can you access and update your Personal Information?
You can access some of the information that we collect about you by logging in to your account on the ShiftCare App. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. To make an access or correction request, email us at support@shiftcare.com.
Will this policy be updated?
We may need to change this policy from time to time to make sure it stays up to date with the latest legal requirements and any changes to our management of privacy. When we do amend the policy, the changes will be effective straightaway.
We will take reasonable steps to let you know about any changes made to this policy. We also suggest that you revisit this policy from time to time to see whether changes have been made.
If you continue to use the ShiftCare App after the changes are made, then you will be agreeing to the changes.
How to contact us
You may want to contact us about the information we hold about you (including to correct any information) or to ask a question about our privacy policy or to make a complaint related to a breach by us of the Act.
We will treat your queries and complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.
You may contact us by:
email to: support@shiftcare.com
writing to us at:
68 Waterloo Road
Macquarie Park, NSW 2113
Australiaphone us on +61 2 8311 4101
If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their site www.oaic.gov.au.
Published: November 2024