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A refreshed card-based client profile puts care information front and centre, with a cleaner layout across all tabs.

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AI-generated shift summaries pull from incidents, risks, and care notes to give carers a quick brief before every shift.

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Carers clock in and out just once per sleepover block, with all intermediate shift boundaries handled automatically by the system.

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Describe the form you need and let AI build it instantly, cutting form setup time from hours to seconds.

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Save custom form report configurations and return to them in one click, making frequently-run reports effortless to repeat.

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A modern floating sidebar with bookmarks lets you pin your most-used pages for one-click access from anywhere in the app.

Filter the invoice generation page by specific clients to quickly find and process exactly the invoices you need.

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Xero imports and exports now update their status automatically — no need to click Refresh while waiting for a sync to finish.

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Access HR profiles, sync staff leave balances, and manage employment records for your whole team — all from within ShiftCare.

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Staff qualification records from Employment Hero HR now sync automatically to ShiftCare, keeping compliance documents always up to date.

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Automatically bring new clients into ShiftCare from your referral or CRM system via Zapier, with no manual data entry required.

The ShiftCare carer and admin apps are now available in French, supporting care teams in French-speaking communities worldwide.

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The ShiftCare carer app is now available in German, making it more accessible for German-speaking care workers.

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The ShiftCare carer app is now available in Italian, making it more accessible for Italian-speaking care workers.

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The ShiftCare carer app is now available in Portuguese, supporting care workers across Portuguese-speaking communities.

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The ShiftCare carer app is now available in Chinese, making it more accessible for Mandarin-speaking care workers.

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The ShiftCare carer app is now available in Korean, making it more accessible for Korean-speaking care workers.

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The ShiftCare carer app is now fully available in Tagalog, making it more accessible for Filipino care workers.

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Staff availability now appears as tiles in the multi-staff Scheduler view, making it faster to spot open slots when rostering.

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Control exactly who can create, approve, publish, and delete shifts, with optional team-based visibility scoping for large organisations.

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See staff cost, revenue, and margin directly in shift details and reports, with pay-period filtering to track financial performance.

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Navigate between staff timesheets with arrows or a search dropdown without losing your current date range or filter settings.

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Define rules to automatically approve timesheets that meet your set criteria, reducing manual review time at the end of each pay period.

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Carers without GPS can now log travel distances manually, with automatic cap checking and seamless timesheet approval built in.

Mark a client as deceased to prevent accidental scheduling and ensure all staff are always aware of their current status.

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Print a branded monthly shift schedule for any client — including shift instructions — for easy sharing with families or coordinators.

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Import more client data fields via CSV to get new clients set up faster, with significantly less manual data entry.

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Import more staff information fields via CSV, making it faster to onboard large care teams with complete and accurate profiles.

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ShiftCare now fully supports Electronic Visit Verification requirements for Medicaid home care providers operating in Nevada.

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Providers in Colorado can now resolve Electronic Visit Verification errors directly in ShiftCare, reducing compliance delays and claim rejections.

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A redesigned visit verification experience for live-in caregivers, giving coordinators clearer visibility and control over EVV compliance for extended-stay shifts.

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Shift instructions now support hyperlinks and file attachments, so support workers can access care plans, policies, and resources directly from their shift view.

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An opt-in setting that lets coordinators schedule staff across overlapping shifts — ideal for last-minute reassignments without altering the original shift record.

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Form builders can now define dynamic variables that auto-populate fields with client or shift data when a form is completed, reducing manual data entry and improving accuracy.

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A new Report Hub report giving coordinators visibility into shifts declined by staff — showing who is declining, how much notice they gave, and whether shifts were eventually filled.

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A new AI Settings card lets admins connect ShiftCare to external AI assistants (Claude and ChatGPT) via the Model Context Protocol, enabling AI agents to query ShiftCare data directly.

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ShiftCare's MCP server now exposes a curated set of V3 API endpoints, making ShiftCare the first NDIS provider with an MCP server — enabling AI agents to query live care data.

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The AI rephrase feature on mobile now works for progress note types that use headings, so support workers can improve the quality of structured notes with a single tap.

Support Article

A new AI-generated client summary gives support workers a concise handover brief before a shift — drawing on recent progress notes, care plans, and client history.

Support Article

The Invoice List page now includes a Facility filter, so providers managing multiple sites can instantly scope invoices and summary tiles to a single location.

Support Article

When adding a progress note to a group shift on the web app, coordinators can now select a specific client rather than applying the note to all clients — matching existing mobile app behaviour.

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A new account-level setting lets providers make support category a required field on shifts, preventing submissions without a category and enforcing consistent service recording.

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AI-powered insights surface patterns in staff declinations — highlighting at-risk staff, peak cancellation windows, and common reasons — so coordinators can act before problems escalate.

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A new Report Hub report providing coordinators with full visibility into office and client-cancelled shifts — covering cancellation reasons, client charging, and rebooking rates.

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The reminders system has been rebuilt with a redesigned UI and AI-assisted message generation, supporting multi-channel delivery (email, SMS) and covering new reminder types including forms, quotes, and funds.

Support Article

Forms now support dynamic (conditional) questions that show or hide based on previous answers, and coordinators can copy existing forms to speed up template creation.

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Extended client profile data points are now available across the platform, giving coordinators access to a richer set of client information for more accurate care planning and reporting.

Support Article

Select a facility for a shift without overwriting the client's address, giving teams full scheduling control and flexibility.

Facilities Help Article

Integrations now fully support the Locations Feature, with accurate timezone-aware date handling across all exports and timesheets.

Multiple docs (QuickBooks, PayCat, EH Payroll, XERO, MYOB) Help Article

Easily upgrade your subscription plan directly within ShiftCare, with a refreshed self-service subscription management experience.

Managing Your Subscription Help Article

Automatically create and maintain payroll locations from ShiftCare, linking timesheets for accurate cost reporting and streamlined payroll exports.

Multiple docs (PayCat and EH Payroll) Help Article

This project covers minor billing contact fixes to validate Taxes, GL Codes and update to Service Type Invoices.

Exporting Invoices to MYOB Help Article

Approved leave requests from Employment Hero Payroll (PayCat) now automatically sync to ShiftCare as “Unavailability” records, reducing manual entry and preventing scheduling conflicts.

Multiple docs (PayCat and EH Payroll) Help Article

Manage multiple strengths under a single medication, reducing duplicates while ensuring accurate selection and safer medication planning.

Medication Management in ShiftCare Help Article

Forms with existing responses can no longer be deleted—archiving preserves all responses for compliance and client history.

Creating and Managing Custom Forms Help Article

Organise forms into categories for faster navigation, clearer structure, and easier management as your organisation’s forms grow.

Creating and Managing Custom Forms Help Article

Quickly view forms linked to a staff member and filter responses to see only their submissions by default.

Creating and Managing Custom Forms Help Article

Create powerful filtered views of form responses, save them for reuse, and export exactly the data you need.

Creating and Managing Custom Forms Help Article

Track when staff and clients actually joined your organisation with a new Joined Date field, improving tenure reporting and migration accuracy.

Multiple docs (Client and Staff) Help Article

All accounts now include a pre-configured “Webster Pack” medication for simple, standardised pill-box style administration.

Medication Management in ShiftCare Help Article

Generate service agreements and care forms instantly with dynamic client and account fields—fast, accurate, and effortless.

Creating and Managing Custom Forms Help Article

Edit, copy, and publish medications with control and safety—ensuring accuracy before client plans and preventing duplicate entries.

Medication Management in ShiftCare Help Article

See how many clients use each medication and quickly access detailed usage reports directly from Global Medications.

Medication Management in ShiftCare Help Article

New medication forms, routes, and volume/strength options improve clinical accuracy, supporting buccal, intranasal, PEG, NG, and more.

Medication Management in ShiftCare Help Article

Track client and staff review dates with sortable visibility to improve compliance, oversight, and operational clarity.

Multiple docs (Client and Staff) Help Article

Forms are now automatically saved as templates on publish, with a confirmation modal for clarity and consistency.

Creating and Managing Custom Forms Help Article

Restrict medication creation to Admins and Nurses by default, giving Custom Roles configurable, compliant, and auditable access control.

Roles Help Article

Streamline role setup with unified roles, structured permissions, and editable data access—laying the foundation for future granular control.

Roles Help Article

Quotes now fully support Fixed Fee pricebooks, ensuring accurate totals, seamless conversions, and consistent pricing across modules.

Quotes Help Article

The Client List now highlights key health signals so teams can quickly identify clients requiring action.

Managing the Client Health Dashboard Help Article

New US and Canada trial accounts now see the Scheduler in Monthly view by default, improving onboarding and first-time usability.

Scheduler - Interface and Navigation Help Article

The “Integrations” menu is now a sub-item under “Account,” simplifying the main navigation while maintaining full access and functionality for all users.

Quick Start Guide Help Article

Help new users understand reminders faster by automatically populating trial accounts with realistic example reminders.

Reminders - expired documents and overdue invoices Help Article

A unified EVV Pop-Up: if validation fails, all required fields will surface in a single modal window, allowing the admin to update them in one place and retry sync immediately.

EVV Help Articles Help Article

Easily export invoices by specific payment types for faster reconciliation, cleaner reporting, and streamlined financial workflows.

Invoice List Page Help Article

Users can now select carers from the standard dropdown regardless of Smart Match settings; suggestions remain Smart Match-controlled.

Carer Client Qualification Matching (Smart Match) Help Article

Documents with valid future expiry dates now appear as active, ensuring “Expired Documents” only shows truly expired items.

Carer Client Qualification Matching (Smart Match) Help Article

Smart Match suggestions now include staff with zero qualifications, shown last in the list, ensuring full visibility for selection.

Carer Client Qualification Matching (Smart Match) Help Article

New Qualifications Report shows staff documents visually with colour-coded expiry and verification, making compliance easy to monitor at a glance.

Staff Compliance Report Help Article

Set up recurring client charges independent of shifts, designed for SIL and services that don’t follow rosters.

Setting Up Recurring Billing Help Article

Easily track accounting dimensions by adding Facility and Location as configurable categories for more accurate reporting and insights.

Multiple docs (multiple integrations) - the linked article is an example Help Article

Massachusetts providers can now meet EVV requirements through Sandata integration.

Setting Your Account up for EVV - Massachusetts Help Article

The scheduler now automatically loads the current day, week, or fortnight based on your selected view.

Scheduler - Interface and Navigation Help Article

We’ve released a clearer, more intuitive public holiday interface, making it easier to add and manage additional holidays.

Managing Account Locations Help Article

You can now accept online payments for invoices in ShiftCare using Stripe. This allows you to generate secure payment links directly from invoices so clients can pay online.

Setting Up Online Payments with Stripe Help Article

Create, manage, and apply reusable shift templates to standardise scheduling, reduce errors, and dramatically speed up shift creation.

Creating and Using Shift Templates Help Article

Track GPS travel to and during shifts, log multiple trips, and enable billing between shifts for accurate travel capture and invoicing.

GPS Mileage Tracking (In-Shift and To-Shift) Help Article

Additional medication forms and routes.

Medication Management in ShiftCare Help Article

Enhances Scheduler with location-based filtering, validation, pay rules, and timezone handling for accurate, compliant multi-location management.

Managing Account Locations Help Article

Allow clients to mark records as private without requiring an assigned staff member, enhancing privacy and user flexibility.

Incident Management — Forms and Tickets Help Article

Invoices now capture the client’s payment type at creation, ensuring accurate filtering and reliable financial reporting.

Split Invoicing by Payment Type Help Article

Allows Scheduler users to customise daily view hours to match operating times, reducing clutter, improving focus, and boosting rostering efficiency.

Customising Scheduler Daily Time Range Help Article

Automatically sets the first client pricebook as default, preventing incorrect billing and eliminating random pricebook assignments.

Client Pricebooks Help Article

Streamline scheduling, reduces admin burden, and ensure facility-specific compliance by surfacing the right resources and participants in the right context.

Facilities Help Article

Users can print a calendar-style schedule for a facility, showing all assigned shifts for that location in a clear weekly layout.

Facilities Help Article

Add a Fund column to Shift Details Reports and exports, helping admins identify unassigned funds and prevent over-utilisation.

Using the Report Hub Help Article

This project adds support to Dimensions for PayCat and EH Payroll, similar to what we do for Xero.

Multiple docs (PayCat and EH Payroll) Help Article

Enhances Client Billing Report with daily and total hours, plus visible shift comments, improving clarity and reducing manual calculations.

Client Billing Report / Shifts Breakdown Help Article

Updates mobile login screen with new design, refreshed visuals, and clear region selector.

ShiftCare Login Page Help Article

Includes admin roles in carer–client qualification matching, showing only those marked “Available for rostering,” without changing role-based logic.

Carer Client Qualification Matching (Smart Match) Help Article

Add a mobile app tutorial link to onboarding and download pages, improving first-time staff experience and reducing support questions.

Staff Onboarding Help Article

Enables mapping of billing contacts to payment types, improving invoice accuracy and clarity while maintaining existing invoicing behavior.

Split Invoicing by Payment Type Help Article

Clicking a parent menu now auto-opens its first child page, speeding navigation and improving content discoverability.

Quick Start Guide Help Article

Introduces a grouped Save action for shifts, letting schedulers save as draft or publish immediately when “Publish Shifts” is enabled.

Publish Shifts Help Article

Enhance Clock In/Out variance tracking with staff/client filters, early clock-out alerts, and email notifications for faster exception management.

Multiple docs Help Article

Moves Mobile App Download prompt into onboarding, preventing interruptions and improving Product Tour completion for new trial users.

Staff Onboarding Help Article

Extends ShiftCare’s geo-detection popup and redirect to all regions, guiding users to the correct regional signup based on IP.

ShiftCare Login Page Help Article

Makes the Staff Document Expiry report available to all plans, adding a direct link under “Reports” in the left menu.

Using the Report Hub Help Article

ShiftCare app now auto-fits to iPad screens, eliminating manual zooming for a smoother, faster user experience.

Supported Platforms and Operating Systems Help Article

Quickly access and navigate the Scheduler Monthly View with new calendar shortcuts, client search, and next/previous controls for faster planning.

Scheduler - Interface and Navigation Help Article

Expands healthcare team role options for US and Canada, improving clarity and consistency without changing system behaviour or permissions.

Adding and Managing Client Profiles (NA) Help Article

Adds a visual Preferred Method selector in contacts, letting admins indicate preferred ways to reach clients without affecting system behaviour.

Adding and Managing Client Profiles Help Article

Introduce a Feature Settings page with master toggles, letting Admins enable or hide modules for simpler, focused, and customizable user experiences.

Managing Feature Settings Help Article

Updates integrations to support non-shift invoices from Task Management in invoice exports.

Adds new fields to the Invoice List endpoint: Facility External ID and Pricebook External ID on invoice item payloads.

Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance.

Adds configurable task completion controls to prevent overwriting responses, preserving history, improving auditability, and supporting compliance.

Allows carers to comment on incomplete tasks, providing context without marking them complete, with comments visible in logs and exports.

Update word limit for care plan focus area to 10,000 characters.

Update the main navigation menu by moving Messages higher for better discoverability, and relocating eMAR into Account Settings.

Updates carer app to log whether progress notes in group shifts are for individual or all clients, improving context and clarity.

Introduces configurable work hour caps with optional enforcement, letting admins and staff limit weekly or fortnightly hours for compliance and preferences.

Adds updated product tours in ShiftCare, guiding new US users through basic platform setup via Intercom walkthroughs.

Addition of Routes and Forms to medication management.

Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance.

Promotes EVV to a top-level menu, renames Invoices to eBilling, and adds guidance when EVV isn’t enabled for US users.

Introduces eight default qualification categories per region, with region-specific qualifications and configurable expiry and attachment requirements.

Billing reports now exclude cancelled-without-charge shifts from totals, with an option to hide cancelled amounts across reports and exports.

Add Monthly view option to the dropdown in the scheduler.

Updates main menu labels for clarity: “Pay Groups” → “Pay Groups / Rates” and “Prices” → “Price Books,” no functional changes.

Enables selecting multiple shift types in the Scheduler filter, improving visibility while retaining “All Types” as the default.

Adds CSV and PDF export for incident tickets, enabling single or bulk exports for easier reporting, sharing, and audit compliance.

Updates Facility View so “Staff Coverage not met” alerts are hidden when “ignore staff count” is enabled on a shift.

Adds option to display Fund Name on invoice line items, showing the exact entered value from the pricebook without modification.

Adds a tooltip to the invoice preview “Email” button, warning that clicking sends the invoice immediately, reducing accidental sends.

Adds a “Private Mode” toggle for incident reports, letting admins hide incidents from other carers in the mobile app when disabled.

Replicates Staff/Client External Reference (exRef) management for the MYOB integration, aligning it with existing Xero and other integrations.

Integrates ShiftCare with Gmail, enabling real-time calendar sync for shifts, meetings, and tasks for staff and admins.

Adds EVV Logs retrieval, enabling users to access visit logs directly from the EVV Report page.

Adds EVV visit resubmission, enabling users to resend previously accepted visits for processing.

Introduces auto-submission of verified EVV visits to state aggregators, reducing manual admin work while maintaining full compliance.