Build n Bloom installs AI systems for NDIS providers — the specific operational systems that handle the jobs your team is currently doing by hand. ShiftCare manages your scheduling, billing, and care notes. What it doesn’t cover is the work that falls between systems: coordinator outreach sequences, after-hours incident triage, compliance document chasing, pre-claim validation, and SCHADS breach detection before payroll runs. These jobs run 3–5 times per week in every provider we’ve worked with. They’re predictable. They’re expensive when done manually. And they’re exactly what AI agents are built for.
We install five agents for NDIS operations:
Referral Agent — runs personalised outreach to coordinator networks, detects replies, and routes qualified referrals to intake. Providers running this agent see 8–12 new referrals per month without coordinator involvement.
Triage Agent — handles after-hours incident intake, classifies severity, and routes to on-call staff without a human fielding the call at 2am.
Compliance Agent — tracks policy expiry, overdue worker documents, and Practice Standards deadlines in real time. Funding Agent — validates claims before submission, flags reject-risk items, and forecasts cashflow against active plan budgets.
Roster Agent — detects SCHADS Award breaches before payroll runs and generates Fair Work-compliant reports. Beyond the named agents, we build custom AI systems and automation workflows for any job specific to your operation — scoped to your software stack, your team’s current process, and your cost base. AI consulting is available for providers who want a clear picture of where AI fits before committing to an install. Every engagement starts with a free 30-minute Operational Diagnostic.
We identify the specific job, map the agent fit, and deliver a written recommendation at no cost. Richard Opondo and Rayan Ratego spent 13 years in NDIS operations before building these systems. We built them because we needed them.
