ShiftCare Feature Spotlight: Level Up Your Knowledge Every Fortnight
Fortnightly Feature Spotlights ShiftCare Feature Spotlight: Level Up Your Knowledge Every Fortnight There’s always more to discover in ShiftCare. Every fortnight on Thursdays starting 19 March, we’re spotlighting one feature – showing you exactly how it works, how other Australian providers are using it, and the practical setups that make a real difference day to […]
ShiftCare Live: Your Fortnightly Product Updates & Live Q&A
Fortnightly Product Updates ShiftCare Live: Your Fortnightly Product Updates & Live Q&A Join us for our new webinar series, ShiftCare Live: Your Fortnightly Product Updates & Live Q&A, presented by Paul Slater, Operations Manager/Customer Experience Manager. Whether you’re an NDIS provider, an aged care organisation, or an allied health practice, these sessions are designed to […]
NDIS Registered Provider Logo Requirements and Brand Guidelines
The NDIS registered provider logo is one of your most valuable marketing assets. It signals to participants and families that your organisation has met rigorous NDIA standards and passed quality audits. But you can’t just download it and use it however you want. The NDIA has strict guidelines about how the logo can be displayed, […]
NDIS Incident Reporting: Requirements, Timelines, and Compliance Guide
NDIS incident reporting exists to protect participants from fraudulent claims. It’s one of the most important compliance obligations you have as a registered provider, but it’s also one of the most confusing. You need to know which incidents require formal reporting to the Commission, which ones you handle internally, and how to meet strict timelines […]
PRODA to myID Migration: A Step-by-Step Guide for NDIS Providers
The Australian Government is replacing PRODA with myGov’s myID system for accessing the NDIS portal. If you don’t migrate before 30 September 2026, you’ll lose portal access. How would this affect you? Failure to comply would mean no claims processing, no plan viewing, and no access to participant information until you complete the migration. […]
Thriving Kids Program Reform: What Disability and Early Intervention Providers Need to Know in 2026
The Thriving Kids program reform shifts early intervention from a service-hours model to an outcomes-focused model. Funding is increasingly tied to demonstrated progress toward child development goals rather than hours delivered. Providers must measure outcomes using standardised assessment tools and report measurable child progress. What is the Thriving Kids program, and how does it […]
Support at Home Program 2026: How Aged Care and Home Care Providers Should Prepare for July’s Billing Changes
The Support at Home program replaces existing home care packages from 1 July 2026, with billing structures, reporting requirements, and service categories changing substantially. What is the Support at Home program, and how does it change aged care billing? The Support at Home program replaces the Home Care Packages Program from 1 July 2026, […]
NDIS Compliance Changes 2026: What Every Provider Must Do Before New Registration Rules Take Effect
The NDIS Quality and Safeguards Commission is rolling out new registration categories and compliance requirements in 2026. Providers who fail to adapt face deregistration, audit failures, and lost participants. What are the NDIS compliance changes coming in 2026? The NDIS Quality and Safeguards Commission is implementing stricter registration requirements, tighter documentation standards, and real-time […]
The 21% Provider Exit: Why NDIS Providers Are Leaving and How Survivors Are Operating Differently
Did you know that more than one in five NDIS providers exited the market in the past year? And it’s not because of demand, but the margin pressure from rising costs and administrative burden. Participants still need care and funding is still available. However, providers are walking away because the economics no longer work. The […]